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Mobile Networks-FLOP

Trac Fone

3.5

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Site Survey

TracFone is a prepaid mobile phone provider.

Online Services: 4/10

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This parameter evaluates the range of online services offered by the mobile network operator. Does the website offer wireless, web packages, downloads, online top-ups, online plans or anything else for its customers?.

Tracfone Tragedy

TracFone.com doesn’t offer a good long distance solution and costs are very high and require the customer to purchase a separate international phone card. They don’t offer special deals online.

You can purchase minutes and mobile phones online but in order to speak to a representative you have to call their 1-800 number. That might be difficult if you don’t have a phone to being with…

Innovation: 2/10

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Why is it different to other mobile network websites? We graded on originality and innovation..

The site isn’t very innovative and it’s difficult to really know what you’re purchasing as the product reviews and pictures are vague and uninformative.

Navigation: 2/10

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How easy is it to navigate around the site? We tried and tested it out and graded..

TracFone.com is not difficult to navigate but it’s not especially user-friendly. There are more annoying advertisements than there are helpful reviews.

Value for money: 3/10

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What do you get for your money? How competitive are the prices, what can you get for your money and are there special deals for online customers?.

TracFone.com doesn’t offer a good long distance solution and costs are very high and require the customer to purchase a separate international phone card. They don’t offer special deals online.

Social Options: 3/10

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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..

As opposed to other mobile networks, TracFone.com doesn’t offer social options.

Messaging options: 3/10

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Does this network offer picture, audio or video messaging? How clearly is it explained? Are there visual examples? We found out..

TracFone.com doesn’t offer messaging options from the website. The mobile services that they offer are very basic.

Payment Options 7: 4/10

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Can you trust the secure payment? How easy is it to pay your bills online? Let us tell you the pros and cons of each system..

You can use a major credit card to make purchases. You can only use cash or checks if you purchase offline.

Multimedia Options: 5/10

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What else can I do here? We gave extra points to sites with videos, chat rooms, blogs, downloads and audio.

TracFone.com doesn’t offer any multimedia options (including tutorials or videos explaining the mobile phones they offer).

Grading

Web Address: http://www.tracfone.com
Country: USA
Parent Company: TracFone Wireless – America Movil
Launched: 1996
Category: Networks

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